4Ward Health Services, a micro, small and medium enterprise (″MSME″) duly registered under the applicable laws in India (hereinafter referred to as ″Pauseforward″ or ″We″ or ″Us″ or ″Our″) considers your privacy to be of utmost importance. We appreciate that you entrust us with your personal information including heath data, which we undertake to protect in accordance with this Privacy Policy (“Privacy Policy”). In case of any queries or concerns about this Privacy Policy or our practices with regards to your personal information, please contact us by sending an email at contact@pauseforward.in.

1. WHO WE ARE

Pauseforward manages and operates the website, i.e.,
https://www.pauseforward.in
and shall be the data controller for your information. When you visit the website and use the services provided therein, we appreciate that you are trusting us with your personal information. We hereby assure to use your data in compliance with the applicable laws(s) in India, as may be updated or amended from time to time. By way of this Privacy Policy, We hereby try to elucidate all possible questions you might have in regards to this Website, such as what information We collect, how we use it and what rights you have concerning it.  If there are any terms in this Privacy Policy that you disagree with, kindly discontinue use of the website and any services immediately.

2. WHAT INFORMATION DO WE COLLECT

2.1 We collect personal information when you access the website and avail the services as a user. “Personal Information” means any information relating to a natural person which is capable of identifying such a person. Such information we collect may include the following:

2.1.1  Personal and sensitive personal information provided by you. We collect name, age, gender, email addresses, phone numbers, mailing addresses, billing addresses, occupation and other similar information like when You subscribe to our newsletter, send us feedback, fill out a form, avail services, request customer support or otherwise communicate with us. For the purpose of this policy, sensitive personal data or information, such as demographics, medical history, symptoms, clinical investigations etc. have been considered as a part of Personal Information.

2.1.2 Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. We ask for your consent before storing such credit card information, and this information is stored in an encrypted manner by Razorpay. you may find their Privacy Policy link(s) here:
https://razorpay.com/privacy/.

2.2 We automatically collect certain information when you visit, use or navigate the website using analytic tools such as Google Analytics, Hotjar, and/or any other tools we may determine from time to time. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

2.3 Like many businesses, We also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy

2.4 Other information that we collect includes:

2.4.1 Log and Usage Data. Log and usage data are service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which We record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

2.4.2 Device Data. We collect device data such as information about your computer, phone, tablet or other devices you use to access the website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.

2.4.3 Location Data. We collect location data such as information about your device’s location. For example, We may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address).

3. HOW WE USE YOUR INFORMATION

3.1 We use personal information collected via our website for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

3.2 We use the information we collect or receive to:

3.2.1 Improve the Website. We may use your information to request feedback and to contact you about your use of our website. We may also use your information to respond to your inquiries and solve any potential issues you might have with the use of our website.

3.2.2 Facilitate Consultations Services. We may use your information to fulfill and manage your appointments made for consultation and payments made through the website

3.2.3 Send administrative information to you. We may use your personal information to send you newsletters, alerts, offers or promotions related to our websites, new feature information and/or information about changes to our terms, conditions, and policies. We may save records of telephone calls / video calls received and made for making inquiries, consultations or other purposes.

3.2.4 Protect Our Website. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention) and enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements.

3.2.5 Deliver and facilitate the delivery of services to the User. We may use your information to provide you with the requested service.

3.2.6 Respond to legal requests and prevent harm. If we receive a legal request, we may need to inspect the data we hold to determine how to respond.

3.2.7 For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, service, marketing and your experience. This information will be used and stored in such a manner that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.

4. DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION

4.1 We only share information with your consent, to comply with laws, to provide you with access to the website and services, to protect your rights, or to fulfill business obligations.

4.2 We may process or share your data that we hold based on the following legal basis:

4.2.1 Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

4.2.2 Performance of a Contract: Where We have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. We may transfer your personal information or other information collected, stored, processed by us to any other entity or organization located in India or outside India only in case it is necessary for providing services to you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide you with better services. While sharing your personal information with third parties, adequate measures shall be taken to ensure that reasonable security practices are followed at the third party.

4.2.3 Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law(s), governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4.2.4 Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

4.3 More specifically, we may need to process your data or share your personal information with vendors and third-Party service providers (including Consultants). We may share your data with third-party service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services and customer service. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this policy, We do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless We have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

4.4 We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “CONNECT WITH US”.

5. USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. At any time while you are surfing our site, if you do not wish to share surfing information, you may opt out of receiving the cookies from our site by making appropriate changes to your browser privacy settings. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. DURATION OF RETAINING YOUR INFORMATION

6.1 We will only keep your Personal Information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us to keep your Personal Information for longer than twelve (12) months past the termination of the consultation.

6.2 When we have no ongoing legitimate business need to process your Personal Information, We will either delete such information or, if this is not possible (for example, because Your Personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. KEEPING YOUR INFORMATION SAFE

7.1 We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

7.2 However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

7.3 Although we will do our best to protect your personal information, the transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

8. INFORMATION FROM MINORS

8.1 We do not knowingly collect data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18. If not, You shall not continue to use our website.

8.2 If we learn that personal information from users less than 18 years of age has been collected, we will delete such data from our records.

8.3 If you become aware of any data we may have collected from children under age 18, please contact us at
https://www.pauseforward.in/contact.

9. ADVERTISEMENTS ON PAUSEFORWARD

We do not show or host any advertisements on our website nor do we intend to show any advertisements on our website in the near future.

10. MANAGING YOUR DATA

10.1 Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. We have offered you complete transparency into the handling of your information by us in the following manner:

10.1.1 Communications Preferences: You can choose whether to receive newsletters, alerts, offers and promotions from us. You may opt-out of receiving such newsletters, alerts, and promotions by following the instructions in those emails in which such newsletters, offers or alerts are sent (For example, you can unsubscribe the offers and promotions sent by email by clicking on unsubscribe button given in the email). If you opt-out of communications we may still send you administrative emails, such as those about your payment acknowledgement receipts, our ongoing business relations or change in this policy.

10.1.2 Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

10.1.3 To request to review, update, or delete your Personal Information, please contact Us at contact@pauseforward.in. We will respond to your request within seven (7) days.

11. UPDATES

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, We will provide more prominent notice by sending an email at the last email address You provided to us. By continuing to access or use our services after those changes become effective, You agree to be bound by the revised Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. CONNECT WITH US

If You have any comments, questions or requests regarding this Privacy Policy you can contact us by email at contact@pauseforward.in or by post to:

4ward Health Services
A 162 Belvedere Park,
DLF phase 3,
Gurgaon 122002

If you have any grievance with respect to our use of your information, you may communicate such grievance to:

Name: Rashi Gandhi Sriram
Email: rashi@pauseforward.in